FEATURE
Knowledge Base & Training
Train your AI agent using files, Q&A, snippets, and business data.
Guided setup · No credit card required · 7-day free trial
Create your workspace, describe your Agent, add business knowledge, test responses, and publish the Website Chat Widget.
What it does
Add files, Q&A, snippets, datasheets, and related sources so the agent answers from your approved business knowledge.
Why it matters
Grounded replies reduce guesswork, keep product and policy answers consistent, and make updates as simple as refreshing your content.
What is included
- Upload files and manage Q&A pairs
- Add text snippets and datasheets for structured facts
- Knowledge management and ongoing training
- Improve missing information when answers fall short
- Auto-train as you add content on paid plans
Available on all plans. Knowledge sources on all plans. Storage limits and auto-train improve on paid plans.
Related features
- Agent Playground & PreviewTest your AI agent before it goes live and catch knowledge gaps early.View Agent Playground & Preview
- Agent Setup, Branding & CustomizationShape how your AI support agent looks, sounds, and answers before it goes live.View Agent Setup, Branding & Customization
- Manage ConversationsReview the conversation inbox, transcripts, conversation summaries, and visitor context in one workspace.View Manage Conversations
Explore all features, see how setup works, or compare pricing.