USE CASE
E-commerce
Keep shoppers moving with instant answers on shipping, returns, sizing, and product details — trained on your store knowledge.
Online stores lose sales when shoppers cannot find shipping rules, return windows, or product details quickly. Assistrio embeds an AI Support Agent on your site that answers from your policies and product knowledge.
Capture purchase intent or support needs in chat, then follow up from one workspace instead of scattered inbox threads.
Common e-commerce challenges
Pre-purchase hesitation
Sizing, materials, delivery times, and return policies decide whether a cart converts.
Post-purchase status questions
Order and shipping FAQs repeat constantly even when the answer is already on your site.
Peak-season volume
Support load spikes when campaigns and holidays drive traffic.
What Assistrio handles for stores
- Shipping, returns, and policy answers from your trained content
- Product detail and sizing guidance grounded in your knowledge
- Lead or contact capture when a shopper needs human help
- Insights into recurring product and policy questions
Outcomes for e-commerce
- Fewer abandoned sessions caused by unanswered policy questions
- Faster help during peak traffic without temporary staffing spikes
- A clearer view of what shoppers ask before and after purchase
FAQs
Can it use our shipping and returns pages?
Yes. Add those pages, documents, or Q&A pairs to the knowledge base so the agent answers from your current policies.
Does it look up live order status?
No. Assistrio answers from the knowledge you train and can capture contact details for follow-up. It does not connect to order systems for live lookups.