Start with a 7-day free trial (50 non-renewing AI credits). When you need more capacity, move to Starter ($29/month) or Pro ($79/month) — checkout runs inside your workspace after sign-in. Annual billing saves 15%.
SUPPORT
FAQ
Quick answers on getting started, knowledge training, the Website Chat Widget, conversations and leads, pricing, Multilingual Support, and how Assistrio fits common use cases.
01
Getting started
No. You can begin the free trial without a credit card. Paid plans and add-ons are managed later inside your workspace after sign-in.
You create a workspace with Google, then guided onboarding walks through Profile, Describe Your AI Agent, Knowledge Base, and Go live. After that you can refine branding, test responses, add an allowed website, and publish the Website Chat Widget.
When the 7-day trial ends or trial credits run out, you need to upgrade to keep using AI chat and paid-plan features. Your workspace remains available so you can choose a plan.
Setup is guided rather than automatic. Many teams can create an agent, add core knowledge, and publish with a copy-and-paste embed in one sitting. How long knowledge takes depends on how much content you upload and refine.
Yes. You can request setup guidance for your first Agent — including organizing knowledge and Website Chat Widget publishing help — through the contact form. Availability can vary, and it is not custom development.
Anytime. Update tone, knowledge sources, branding, and embed settings whenever you like, and your changes are reflected in the live chat.
02
Knowledge & training
Yes. Connect Documents, Q&A, Snippets, and Datasheets your team already maintains. The agent grounds its replies in the knowledge you provide. Suggested questions in the Website Chat Widget are visitor prompts, not training content.
No. Assistrio answers from the business knowledge you train — such as documents, Q&A, snippets, and datasheets. It does not log into private customer accounts or pull live private app data on its own.
It stays grounded in your knowledge instead of guessing. You can configure it to capture the visitor's details so your team can follow up.
Yes. Use Agent Playground & Preview in your workspace to try questions and refine knowledge before visitors see the Website Chat Widget.
03
Website Chat Widget
A website chat widget is the chat launcher and panel visitors use on your site. With Assistrio, that Website Chat Widget is backed by an agent trained on your business knowledge, so conversations can answer questions, offer starting prompts, and capture leads in the same experience.
Yes. After you create an agent, copy the runtime snippet for an allowed website. The API enforces origin and key rules before a session opens.
Configure your agent, add knowledge, customize the widget, add an allowed website, then copy the script or iframe embed from Deploy & Go Live and place it on your site. Preview desktop and mobile before you publish.
Usually not. You add an allowed website, copy the script or iframe code, and place it on your site. Preview desktop and mobile before you go live.
Yes. On touch phones and narrow screens the open panel uses a full-screen mobile layout. Closing the chat returns the launcher so visitors can open it again.
Yes. You can set agent name, welcome message, brand color, launcher appearance, position, suggested questions, and quick links. Core customization is available on Free, Starter, and Pro.
Yes. Add allowed websites so browser embeds only run on origins you approve. Free plans can add allowed websites; editing or deleting them requires a paid plan.
04
Conversations & leads
No — it handles the repetitive questions so your team doesn't have to. When a conversation needs a person, it can capture the lead and hand off with full context.
Yes. Lead Capture can collect name, email, company, phone, and custom fields during chat, with the conversation kept in your workspace. Lead export is available on paid plans.
Yes. Review conversation volume, recurring themes, sentiment, and full transcripts inside your workspace, then refine your knowledge over time.
Conversations appear in Manage Conversations in your Assistrio workspace, including transcripts and lead context when capture is enabled. Analytics features and history depth depend on your plan.
Core conversation and lead management are part of the product. Export reports are available on Starter and Pro. Location Analytics is included on Pro. Multilingual Support is available on Starter and Pro.
05
Use cases
It's built for any team that talks to website visitors — SaaS, e-commerce, agencies, and service businesses all use the same workspace and widget.
Yes. Dedicated use-case pages give industry-specific examples, but Assistrio can still be configured from your own business knowledge when no listed category matches.
An AI chatbot for a website is a conversational assistant visitors use on your site to ask questions and get replies. With Assistrio, that chatbot is trained on your business content so answers stay grounded in how you work — and conversations remain available in your workspace.
No. Assistrio is a website AI Support Agent. It handles common visitor questions and captures context; your helpdesk or success workflows still own escalations.
06
Pricing & billing
Free is $0 with a 7-day trial and 50 non-renewing AI credits. Starter is $29/month or $295.80/year. Pro is $79/month or $805.80/year. Annual billing saves 15%.
Free includes 50 trial AI credits that do not renew. Starter includes 500 monthly AI credits. Pro includes 3,000 monthly AI credits.
AI credits are used for AI-powered chat replies and related AI features such as voice and dictation. Suggested questions and some non-billable actions do not consume the same credit total. Exact usage depends on the message type.
Every base plan includes one agent. Extra Agent is a paid add-on at $25/month or $255/year and uses your workspace’s shared plan credits.
Free and Starter show Assistrio branding by default. On Starter, Remove Assistrio Branding is available for $20/month or $204/year. Pro includes branding removal at no extra charge.
Eligible Starter and Pro workspaces can buy 1,000 additional AI credits for $25 as a one-time top-up. Top-up credits do not renew monthly.
Start with the free trial from the marketing site, then manage Starter, Pro, and add-ons inside your Assistrio workspace after sign-in.
07
Multilingual Support
The agent can adapt its reply language based on the language used by the visitor while continuing to answer from the same trained business knowledge.
No. The same agent can support multilingual conversations without requiring a separate agent for every visitor language.
No. Multilingual Support adapts the agent’s conversational replies. It does not translate the rest of your website.
Multilingual Support adapts how answers are communicated to visitors. It does not create translated copies of your uploaded files or rewrite your complete knowledge base.
Multilingual Support is available on Starter and Pro plans.
Still need help? Contact us and we will get back to you within one to two business days.